Booked Solid Copy Booked Solid Copy
Annual Support Plan

You own the code.
We keep it running.

A custom tool is an asset. This is the plan that protects it. One year of bug support from the people who built it.

Regular $1,500 $1,000 per yearpaid once, upfront

Your price as an existing client. Good for 30 days, then $1,500.

01
Why this exists

Your tool was built once and it's yours. No monthly fee. No subscription that bills you forever for software you'll never own.

But owned software still breaks. A button stops working. A field won't save. When that happens, you have two options. Find a developer cold who's never seen your code, or pick up the phone and call the person who wrote it.

This plan keeps the builder on call.

02

What you get

Twelve months of coverage, on call when it counts
15

Hours of bug fixes a year

Fifteen hours of fix work on the tool as it was built, worth $1,500 at our regular hourly rate. If it's not doing what it was made to do, it's a bug and it's covered.

3

Tiered response times

Every issue gets a response and a plan of action inside a set window, sorted by how badly it's hurting you.

24h

Expedite when it's urgent

Need it now? Bump any issue to a 24-hour response. Urgency is priced separately so the base plan stays lean.

3×

Check-ins through the year

We reach out every four months to confirm the tool's running clean and catch small problems before they grow.

15 hrs×$100=$1,500
At our regular $100 hourly rate, 15 hours of bug-fix work runs $1,500. That's the plan's regular price, covered dollar for dollar by the hours inside it. As an existing client, your price is $1,000 for 30 days.
03

Response times

The window is time to first response and a plan of action, not time to a finished fix. Most fixes land well inside it.

Critical
The tool is down or a core function is broken. Can't log in, can't create estimates, data isn't saving.
72 hours
High
A feature is misbehaving but there's a workaround, or the tool is running degraded.
7 business days
Low
Cosmetic issues, small bugs, minor questions about how something works.
14 days
Plan members come first

The windows above are the outer limit, not the goal. A plan member's issue sits ahead of any work that isn't another plan member's. When there's no active build in progress, fixes land faster than the times listed. You're always at the front of the line.

Need it faster

Bump any request to immediate and the response drops to 24 hours. Flat fee, per request, every time you pull the lever.

$20024-hour response
04

What's covered

In the plan

  • Bug fixes in the tool as it was delivered
  • Errors in delivered functionality
  • Support questions about how it works

Billed separately

  • Edits or changes to the tool
  • New features and new screens
  • Changes to scope or business logic
Want to change the tool, not just fix it? Edits and new work bill at $100 per hour with a two-hour minimum. Bug fixes stay covered. The line is simple: broken is covered, different is billed.
Price
$1,000 a year for existing clients, good for 30 days. Regular price $1,500.
Term
One calendar year from purchase. Does not auto-renew.
Renewal
On your terms. A new year is a new decision, never an automatic charge.

No subscriptions. No surprises. Just the builder of your tool, on call for a year.

Booked Solid Copy
bookedsolidcopy.com